The narration is in Urdu. This is a machine translation into English — click any timestamp to jump to that point in the video.
When you log in to Munshi, you will see a phone icon next to Home. This is for creating a support ticket. Whenever you have a problem, what you need to do is click on this phone icon. A screen will appear in front of you.
This is the 'Create New Ticket' screen. Here, you have to enter your name. By default, the name stored in your profile will appear. Otherwise, you have to enter your name. If your email is showing and it's correct, leave it. Otherwise, change the email.
And here, you have to state your problem, what problem you are facing.
And after this, you have to provide the details here. You have to provide the details of the problem. The details will come here.
And after this, if you want to send us a screenshot, you can select the screenshot from here and attach it.
And if you are facing a problem with a specific reservation ID, then mention that reservation ID here. If there are two, mention both reservation IDs.
If there's an invoice you want us to check, you have to enter its invoice number. You must enter the correct reservation ID and the invoice number must also be absolutely correct. The 'SI-' that is prefixed to it...
...you must enter that as well, because otherwise, you won't be able to create a ticket by giving a wrong invoice number or reservation ID.
Or if there's a problem with a form or report, you can mention that here. So, after doing this, when you click 'Create Ticket', you will receive an email and we will also receive an email.
You can attach one image with one ticket at a time. But if you want to attach more than one image or screenshot, what you need to do is...
...re-open the ticket and update it. And here, if you want to add a comment or add more, further information, you can add it. If you don't want to add anything, you can just select the image from here and click 'Update Ticket'.
So, in this way, you can send us multiple screenshots with multiple updates. We will receive an email, and we will reply to that email.
You can see that reply in your Tickets section here. And to come here, you will click on this same phone icon and click 'Back to list', and all of your tickets will appear.
So, whichever ticket's update you want to see, when you view it, you will see its details and our replies will also be visible.
Transcribed and translated automatically
(gemini-2.5-pro, 2026-10-28).
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