如何为客人重新办理入住?

02:30 · Narrated in Urdu · English transcript

为回头客重新办理入住

Watch on Vimeo

English transcript

The narration is in Urdu. This is a machine translation into English — click any timestamp to jump to that point in the video.

Many times it happens that a guest has just checked out, but returns after a short while and says, "Give me that room again." It's possible their flight was missed or for any reason they changed their mind about leaving, so they come back. In such a case, you can re-checkin them.
And their folio will become available to you again; you can add more transactions to it.
Sometimes, re-check-in is also needed because there's a folio from a previous date in which you need to make some adjustments. There was a mistake, and after making corrections, you have to send that folio to the company, so you perform a re-check-in for that as well.
To get the Reservation ID, we go to Actual Checkouts on the Front Desk. What we're doing is, we'll re-checkin 302; it checked out today.
If you need to find a reservation ID from a previous date, you can provide these dates, and you will get the actual checkouts report for that date. You can take the ID from there. I have taken this ID from here.
And I come to the Front Desk. And from here I click Re-Checkin, and from here I enter this ID.
Now I see that in 302, that ID has come into 'occupied' again; it has been checked-in.
Now you can also check-out this guest in the normal way, as you usually do. And you will do it the same way if you had checked-in today's guest and want to check them out.
Or, there is also a re-checkout option. What happens with re-checkout is that a log is created for the checkout, but it doesn't appear again in your actual checkouts report.
The re-checkin and re-checkout option is available to the admin. Besides this, if you are re-checking in on today's date, then those users can also do it who have been allowed editing, regardless of whether they are an admin or not.
But if you need to re-checkin for a previous date, then you must be an admin. To re-checkout, we will click this, we will enter the same ID again,
so that guest will be checked out again, will be re-checked out.
Now we come to Actual Checkouts from the Front Desk and look at 302 here, which we had re-checked in and then re-checked out.
So if you see, in the log that is appearing for it, it is written that it was re-checked in and it was re-checked out.
So if you need to trace which re-checkins or re-checkouts happened today, then you can easily trace that from your log.

Transcribed and translated automatically (gemini-2.5-pro, 2026-10-28). Spotted a mistake? Tell us.