The narration is in Urdu. This is a machine translation into English — click any timestamp to jump to that point in the video.
Your hotel can have multiple outlets where billing can be done, like restaurants—you can have more than one—and there can be a laundry department, and housekeeping, and the front office is always there in a hotel. For that, we have a single module, our Point of Sale, from which billing can be done everywhere.
When you come into this module, you have the option to choose which outlet you want to do billing for. It's also possible that we create a separate user for each outlet, and that user can only work in that outlet, or a single user can work in all outlets. This depends on your system's configuration.
Here, we will look at all outlets with a single user to see how we can use them. Whenever you select an outlet, you can then specify the items for this outlet here. If it's a restaurant, you can specify restaurant items and do the billing. If it's room service, you can do the billing for room service items.
Whichever guest you need to bill, you have to select them from here, whichever room you need to bill. All of your in-house rooms are shown here. I selected this client... this guest, so your guest has appeared here.
And if you have a walk-in guest, you have a restaurant, and guests are coming from outside who are not staying—they will eat and then leave—then you have to select 'Walk-in' from here. This will bring up 'Walk-in', and you can do its billing from here.
Whenever you select an outlet, you can also type its item code here, you can select by name, or there is a button here named 'Menu'. When you click this, all the items for that outlet will appear before you.
If you want to select one item, you can select the item by clicking here. If you want to select more than one, you can select more than one item from the checkbox here.
So, look, you have the items here. These are Front Office items; their price is not fixed in that way, so you can give the price here, whatever price you want to give. You can also change the quantity here.
One very important thing to understand is that whenever you create a bill for a department, you should not mix items from another department in it. You shouldn't do this: you've created a front office bill and then add a room service bill within it. That way, your reports will not be correct.
Now I want to create a bill for someone in Room Service, so I'll select the Room Service guest from here. And I have a blank screen here, and here, Room Service is selected by default.
Similarly, for Room Service, I can also see the entire menu, and if we have created categories within the menu, like the ones we have made here, then I can also see the items of that category. For example, now I click on this Menu, and you can see...
...in this menu, all items are appearing. Beverages are also appearing, Breakfast is also appearing, Chinese Cuisine is also appearing, and whatever price is also appearing. Whichever item I want to select, I can select it from the checkbox here, or if I click the item, that item will be selected.
The other way is that buttons for the items appear here. If I click any button, then all the items related to that button, from that group... like I had clicked on 'Fried', so these fried items have appeared. And from these, whichever item I want to select, I select it and click 'Add Selected Item'.
So you can see that I have the items, and their price has appeared, the total has also appeared, and the tax has also appeared. Similarly, I'll select some more items as well. And like this... the item has also been added in here.
In Point of Sale, if you have entered items and you have entered an item incorrectly, or the guest has said they don't want it and you have to remove it, then you will make this zero from here and also make its price zero. Then that item will be removed from there.
And if you are creating a bill and you think your bill has many mistakes that need to be corrected, and you haven't posted it yet, then what you should do is re-select that room. The screen will become blank, and that guest will appear there again, and from here you can then create a new bill.
Transcribed and translated automatically
(gemini-2.5-pro, 2026-10-28).
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