كيف أعالج استرداد مبلغ للضيف؟

When a guest is checking out, they come to reception, give their room number, and ask for their folio to be printed for check-out. Against their room number, if you click on their name, the guest's folio will appear, along with a check-out button. Clicking this button will check the guest out.

But right now, the check-out button, where my mouse cursor is, is not appearing. The reason for this is that this guest's balance is not yet zero. This guest's balance is actually not in the positive, it's in the negative, which means that this guest had paid us a larger advance and hasn't used that many services. Now, since the guest is checking out, the advance money, the extra money we have, we need to return to them.

This process of returning extra money is called a 'paid out' in hotel terminology. So, we need to create a paid out for this. To create a paid out, we will go to the Receipts form.

This 'Post Receipt' here, from here we will select the 'Paid Out' account. An account named 'Paid Out and Refunds' will be created here. Yes, here is the account.

And whatever amount needs to be returned, we will return that. We have to enter the amount in negative. It's also written here that you have to enter the paid out amount in negative.

And it is 14,892. So we will write 14,892 here and also add a minus sign. And we will 'Post Receipt'.

So, now let's see. The guest's balance has become zero, and this check-out link has also appeared here. Now, if we click this check-out link, the guest will be checked out. And this last transaction, the one we just fed for 'Paid Out Refund', was fed as a negative, and because of that, this guest's balance has become zero.

So now I will 'Check Out Guest'. And 'Are you sure?' it asks, and we have checked out the guest. Now if we go to the dashboard, then 301, this room is now empty. The guest has left.