Ters kayıtlar hataları nasıl düzeltir?

To charge a guest for any service or to take a payment from them, we click on the guest's name. This brings up the form for guest charges and receipts. This top form here is where we can charge the guest for different services. You can see these are the services we have defined.

And if we need to take a payment from the guest, the method for taking the payment can also be selected from here. And we enter the amount. If we want to post a charge, we enter the quantity and price and then post the charge, or we post the receipt.

Now, we'll charge one guest, this very guest. Let's charge them for laundry. And we'll charge a quantity of three, and here we'll write 'shirts'. We'll post the charge for the shirts' laundry. We've posted the charge.

And now if we come down, 'laundry shirts' has appeared for us. The guest has been charged this much for it. And similarly, we'll also enter another payment. For example, we'll take cash from the guest. And we'll take 3,000 in cash. And we'll post the receipt.

Now you can see, 'Cash in Hand' has also appeared below in his folio, and 'laundry shirts' has also appeared. So, the adjustments that needed to be made in his folio have been done.

But then we realize that we posted this by mistake. We weren't supposed to post it for this guest; we were supposed to post it for someone else. Or the amount in it was not correct. So, to correct this amount or... whatever mistake was made, to remove it from this guest and move it to another...

...what we'll do is reverse this posting from here. For example, this is our guest charges posting, we had charged 3,000 rupees for laundry, so we'll press the reverse button here. And we'll state the reason. Then we will reverse it.

After reversing, when you press the 'Continue' button, your folio will refresh. Now you can see, this charge we had posted, for the laundry shirts... another transaction for it has been entered. But this time, the transaction that has been entered is in minus.

So our first charge has been cancelled by this. And the 'Reverse' button that was appearing here has also disappeared. The 'Reverse' button appears with every transaction of yours. You can reverse any transaction.

Now, the 'Cash in Hand' transaction, we need to reverse this. We'll reverse it from here. We click the 'Reverse' button. And we'll enter anything here. And confirm. Now we come here and click 'Continue', and here we have it.

These last two transactions that we had entered have both been reversed. And the guest's folio balance is back to what it was. Now, after reversing, if we needed to post it to another room, we can go to that room and add these transactions.

One important thing to keep in mind is that when you print the guest folio from here using Control+P, your reversal transactions also appear in it. But if you print it using the 'Print' button, these reversal transactions will not appear.

See, at this place, your reversal transactions will not appear. So whenever you have to print the folio and give it to the guest, what you need to do is print it from this 'Print' button, the 'Print Folio' button. And give it to them.

The purpose of showing them here is so that you are aware, from an audit point of view, that we had charged the guest for this and then reversed it. But since the guest is often not interested in these things, and in fact gets confused, we then use 'Print Folio' to give them a folio in which these reversal transactions do not appear.