The narration is in Urdu. This is a machine translation into English — click any timestamp to jump to that point in the video.
In the last video, we checked in a guest who had arrived today and was going to stay at our hotel today. We entered his record. We did a direct check-in for him when we entered his record. And for that, we went to Front Desk and used this Check-in option.
Some guests make a reservation before arriving by calling our hotel or sending an email, stating that they will arrive on a certain date and to book a room for them. For that, we don't do a direct check-in; instead, we add them through a reservation form.
The reservation form is exactly like the check-in form. And the same information is entered in it. The only difference is that here, for the check-in date, you can give any future date, and then you can give the check-out date in the same way.
And you don't need to specify a room. You just mention the room type there. You can assign the room when the guest arrives. So you can keep the room as 'NA'. 'NA' means 'Not Applicable'. This is a room that we have not assigned yet.
So in the room type, you specify whether the guest wants a Deluxe King or an Executive King, whichever room they want. And when the guest arrives, how will they make the payment? So you enter all this information here, select their company name if they are a corporate guest.
Otherwise, you can select 'Walk-in' or any company you have created for guests who are not corporate; you can use that here. All the other information is exactly the same as what you entered while checking in in the last video.
And after doing that, you save it, and your reservation is added to the system. Now, if you want to see existing reservations, we come here to the Reservations tab. Here you can see the last 10 reservations that were entered are visible here.
If you want to see all the reservations that you have added so far and the guests have not yet arrived, then what you will do is click on Search. And from here, you will click on 'Active', the reservation status 'Active'.
Then you will continue, and all the guests you currently have, on whatever date they are supposed to arrive, you will have them date-wise. What is the check-in date, what is the check-out date. And if you have assigned a room for them, the room number will appear.
If a room has not been assigned, 'NA' will appear here. And before the guest arrives, you can make any changes to it, and along with that, you can also cancel it if you want to cancel.
You can also email the guest the reservation, and you can also send the guest a reservation confirmation. To send a confirmation, you will open this record and click 'Print Reservation'. Then this reservation will be printed for you.
And in this, you can see what is appearing. You have the guest... your room that you have assigned, its photo will appear. The hotel's photos will appear. Your contact information will appear. The details the guest gave you will appear.
Then your terms and conditions will appear, and a signature line will appear for you. Usually, when you enter a reservation, you specify which room type to give, but it's not necessary to assign a room number as well.
The room number is usually assigned on the day the guest is scheduled to arrive. The reservation department looks at its occupancy and assigns a room number to the guest before they arrive. This is called room blocking.
We will open any reservation. Inside it, any room that is available with us, we will assign it from here and save it. Then that room will be assigned to that reservation.
You have entered the guest's reservations, and for the guests who are arriving today, you have also assigned them rooms. So whenever you go to the Front Office dashboard, you will see 'Arrivals' written in this brown color, indicating that you have assigned this room and this guest is yet to arrive.
The room is currently vacant, and it shows the guest's arrival. The guest's name is this, and their ID is this. And similarly, if your room is not ready, like this arrival of ours is in an 'Out of Service' room, then we will either change the room or change the room's status from 'Out of Service' to 'Vacant'.
If you have not assigned a room to the guest and you want to see which guests are arriving today, then the Arrivals report... go to Front Desk, and the Arrivals report here will tell you that these are the guests arriving today.
This is their ID, this is their name, and they are scheduled to check-in on this date, today's date, and check-out on whichever date. And all their... the notes you entered in the reservation and their billing instructions, all of that will appear for you.
Similarly, based on guest reservations, there is a very important report called the Forecast Report. The Forecast Report tells you that on Sunday, meaning today's date, how many check-ins have occurred, how many arrivals there are, what the total will be, how many rooms will check out.
And after check-out, how many will remain occupied, what are our total rooms, and how many available rooms do we have for further sale. And what is our occupancy percentage. And from the rooms we have, how much money are we getting.
And what is our average room rate. So this room rate... this Forecast Report will give you all the details date-wise. This same Forecast... you can also get this same Forecast Report room type-wise.
Right now, this report is showing the entire situation for one day. Then, within one day, what the situation will be for different room types... for that, you will click on Room Type here, click Continue, and it will give you all the details room type-wise.
In one day, for all room types, which one has how many rooms available, how many are occupied—you will get all those details from here. In this video, we saw how to enter the record for guests who are arriving in the future, not today.
We go to the Front Desk and add it from Reservations. After that, if we need to assign a room, we can open it and assign a room. Then, if guests are arriving today, we click on Arrivals, and we will get the details of all the guests arriving today, whether we have assigned them a room or not.
And if we go to the Front Desk, on the dashboard, if we have assigned a room, then 'Arrival' will be written in front of that room, the room for which a guest is scheduled to arrive at our place today.
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(gemini-2.5-pro, 2026-10-28).
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