The narration is in Urdu. This is a machine translation into English — click any timestamp to jump to that point in the video.
When we log in to Munshi10, this is the home page dashboard. From the home page dashboard, we will now go to the front office dashboard. If we click on this room status, or if we click here, we will go to the front office dashboard.
This is our front office dashboard. On the front office dashboard, all the information related to your hotel is displayed in one place: which guests have checked in, on which floor which room is located, in which room an arrival is due today, and which guest has checked in—their name appears.
From here, you also have to add new guests to the system, or you have to check out those who are staying, or print their bill or folio.
When a guest arrives, you have to check them in. To check in, you will go to the front desk from here and click on this check-in, and this form will be displayed in front of you.
Here, you will enter their mobile number. Whatever their mobile number is, you will enter it and then their CNIC or passport if they are a foreign guest, you will enter their passport.
You will enter their email. And write the guest's name. If there is more than one guest, you will enter their names accordingly.
You will provide the address. The columns in bold are mandatory; you can skip the others, but you should try to enter as much information about the guest as you can, so that you maintain a good history.
You can also enter their date of birth. And similarly, you can then specify, if today is the 5th, when they are supposed to check out—on the 6th, on the 7th. By default, it shows the 6th, the date of the next day. Let's make it the 7th.
And the nights, which were showing as one before, will change when we update. Then we have to specify in which room we will accommodate this guest. You will see a list of rooms along with their status.
This one is vacant, this is vacant, this is out of order, and this is out of service. This is how the guests appear to you. The existing rooms that are available, you have to enter those.
For room type, you can enter it if you want, but otherwise, the room type will be automatically picked up from the room itself. For payment, whatever has been decided with your guest—if they will pay by cash or credit card—you have to specify that here.
Then, the rate that has been decided with them, without tax, because tax is added separately, you have to mention that here. How many guests are coming, you have to specify that. Meaning, how many guests will stay in this room.
How many children are with them, you will specify that. In this column, you will specify the company. If there is no company, if it's not a company guest or a corporate guest, you can write 'walk-in' and select 'walk-in' and enter it here.
And then, for the rest, which newspapers have they requested from you? For meals, what meal of theirs is included? We'll select 'Breakfast Only', which is usually the case.
Then, whether they are a VIP or not, and what the VIP level is, you define that from here. In 'Source', you mention how this guest came to you. Then, which market segment they belong to.
And which industry they are related to. This classification is not required, but with it, you can analyse your guest's history. Coming from, next destination.
And whether you need to arrange an airport pickup or not. If you need to do it from the airport, by a driver, and if so, you also mention their flight number or whatever number their carrier has, and the time.
Then, whether to arrange a drop-off or not, you can select yes/no and also enter the drop-off information. Usually, what happens is that for walk-in guests, an advance payment is taken. And that advance payment, I will mention it here.
And then how that payment was taken—in cash, or by credit card. So I will mention 'Credit Card' here. And if there is any kind of reference number for this payment, or a receipt you have generated, or your credit card receipt number that you want to enter, you can do that here.
After entering this information, and we have selected the room here, it's room number 201, and the guest's name is Ramzan Saqib. When I update this, you see it has made the nights two here.
Because the check-in is on the 5th and the check-out is on the 7th, so it has made it two nights. And all the other things are correct, there is no error here. So I will save this.
It's telling me that this room is reserved for this date and it is not available for booking. So I will go back and change the room. And from here, I will select a different room.
And I will select this one and save it. So, room 404 has been saved. With this check-in, we have given this guest room 404.
We clicked on the front desk, and the front desk appeared before us. Now if we look in room 404, we can see the guest's name here. This means the guest has checked in here. The guest record we entered, if we click on this number...
This is the room number, this is the reservation ID, and this is the guest's name. So, there are links on all three of these. Each link has a separate purpose, which I will explain as we go.
When you click on this number, the guest's entire record will appear in front of you, which you just fed in. If you want to make any corrections in it, you can do so.
When you are checking in a guest and you have fed in all their information, you will print their registration card, also called a reg card. It will be in this format. And you can see this.
It contains all the guest's information. Then there is a space for the guest's signature, a space for the front desk officer, and a space for the duty manager. So this information, you print it and share it with the guest.
And the guest signs on it and returns it to you. The guest you just checked in, if you need to change their information, you can look on the dashboard to see where the guest's name is appearing. You will click on their number.
Or if you click on 'In-house', you will also get a list of all the guests you have. From here, you can... from here too, you can click on their number, ID, or Res ID. When you click it, the record will open in front of you.
Here you can add... For example, I forgot that I also had to mention another guest's name here. I will add that and press the save button. So, the guest's record has been updated.
Now, if you look down here, an audit data is being created, showing what information you entered for the guest first, and then if you made any changes, what those changes were. The guest's history also appears here.
If they have stayed with you more than once, the system will automatically display their history here based on their mobile number or ID card or passport number. You will know when they came last time and what they paid you.
This is how your guest's check-in is completed.
Transcribed and translated automatically
(gemini-2.5-pro, 2026-10-28).
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